HOT GCX-SCR VALID TEST FORMAT - HIGH-QUALITY GENESYS GCX-SCR NEW DUMPS SHEET: GENESYS CLOUD CX: SCRIPTING CERTIFICATION

HOT GCX-SCR Valid Test Format - High-quality Genesys GCX-SCR New Dumps Sheet: Genesys Cloud CX: Scripting Certification

HOT GCX-SCR Valid Test Format - High-quality Genesys GCX-SCR New Dumps Sheet: Genesys Cloud CX: Scripting Certification

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GCX-SCR Valid Test Format - 100% Pass Quiz 2025 Genesys First-grade GCX-SCR New Dumps Sheet

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Genesys GCX-SCR Exam Syllabus Topics:

TopicDetails
Topic 1
  • Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 2
  • Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 3
  • Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 4
  • Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 5
  • Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.

Genesys Cloud CX: Scripting Certification Sample Questions (Q31-Q36):

NEW QUESTION # 31
Select the categories of Prompts in Architect. (Choose two.)

  • A. Menu
  • B. System
  • C. Data
  • D. User

Answer: B,D

Explanation:
In Genesys Cloud CX Architect, prompts are categorized into several types. The most relevant categories in this context are:
* User Prompts: These are custom prompts created by users for specific needs. They are typically used for custom messages or instructions that are not covered by the standard system prompts.
* System Prompts: These are built-in prompts provided by Genesys Cloud CX that handle common interactions and system messages. They cover a wide range of standard functionalities like greetings, error messages, and menu navigation prompts.
These two categories are fundamental for managing and customizing how audio prompts are used within the Genesys Cloud CX platform.
References:
* Genesys Cloud CX Architect Documentation.


NEW QUESTION # 32
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

  • A. Knowledge levels
  • B. Index Ratings
  • C. Skills
  • D. Languages
  • E. Medians

Answer: C,D

Explanation:
The attributes Languages and Skills are essential in ensuring that interactions are routed to the most qualified agent in Genesys Cloud CX.
* Languages: This attribute ensures that interactions are routed to agents who can communicate in the customer's preferred language, enhancing the customer experience by providing language-appropriate service.
* Skills: This attribute ensures that the interaction is handled by an agent who has the necessary skills to resolve the customer's issue effectively. Skills might include technical expertise, product knowledge, or specific customer service abilities.
These attributes are crucial in ACD (Automatic Call Distribution) configurations, where the goal is to match customers with agents who are best equipped to meet their needs.


NEW QUESTION # 33
You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence.
1. Create a Script.
2. Configure the CRM integration in Genesys Cloud CX.
3. Give necessary permission to agents to view and execute data actions.
4. Configure the respective data action of the configured CRM in Scripts.
5. Enable the Data Actions property in the script.

  • A. 2,3,4,1,5
  • B. 1,2,5,3,4
  • C. 5,4,2,3,1
  • D. 2,1,5,4,3

Answer: D

Explanation:
To create a script that allows agents to write data to an external CRM, the correct sequence of steps is as follows:
* Configure the CRM integration in Genesys Cloud CX: Before any scripting can take place, the CRM must be integrated with Genesys Cloud CX. This integration setup is the foundation that allows data to flow between the two systems.
* Create a Script: Once the integration is configured, you can create a new script that will be used by agents to interact with the CRM.
* Enable the Data Actions property in the script: This property must be enabled to allow the script to perform data actions, which include sending and receiving data from the CRM.
* Configure the respective data action of the configured CRM in Scripts: After enabling Data Actions, you must set up the specific actions that will interact with the CRM, such as writing data to a contact record.
* Give necessary permission to agents to view and execute data actions: Finally, you must ensure that agents have the appropriate permissions to execute these data actions, which may involve granting them specific roles or permissions in Genesys Cloud CX.
This sequence ensures that all necessary configurations and permissions are in place before agents start interacting with the CRM through the script.
References:
* Genesys Cloud CX Data Actions and Scripting Documentation.


NEW QUESTION # 34
_______________ binds the numbering plan with the trunk.

  • A. Edge
  • B. Edge Group
  • C. Inbound route
  • D. Outbound route

Answer: D

Explanation:
In Genesys Cloud CX, an Outbound route binds the numbering plan with the trunk. The outbound route determines how calls are routed out of the system, specifying which trunk to use based on the dialed number.
This configuration ensures that calls are routed correctly according to the organization's numbering plan and the available trunks.


NEW QUESTION # 35
Select the built-in variables available in Scripts. (Choose three.)

  • A. Language
  • B. Customer Preferred
  • C. Agent Name
  • D. Agent Call Duration
  • E. Queue Name

Answer: A,C,E

Explanation:
In Genesys Cloud CX scripts, several built-in variables are available by default, providing essential data that can be used within the script. The built-in variables include:
* Agent Name: This variable holds the name of the agent who is currently using the script. It is often used to personalize the interaction or for logging purposes.
* Queue Name: This variable contains the name of the queue from which the interaction was routed. It helps in identifying the source of the interaction and can be used to tailor the script based on the queue's context.
* Language: This variable stores the language preference of the customer or the interaction, allowing the script to present content in the appropriate language.
These variables are readily accessible within scripts and are integral to creating dynamic and context-aware interactions.
References:
* Genesys Cloud CX Scripting Documentation.


NEW QUESTION # 36
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